Terms & Conditions

Returns Policy

We have a 28 day returns policy in which you can return any unwanted items and we will exchange or refund them as you wish. We will only do this if they are still in their original packaging and in an unmarked, re-saleable condition.  We will decide whether or not the items returned are in a re-saleable condition.

If they do not meet our standards one of the following will apply. We will send the goods back out to you, we will not refund you or exchange the items, you will be charged a re-stocking fee.

Returns must be sent at your expense. We will cover the cost of sending exchanges back out which are sent by an appropriate manner. 

Please Note: we will only pay for the return carriage/post, if the goods are: wrong, damaged or defective.

If goods are returned without any paperwork, we will not process your return. Please ensure you have the relevant returns form filled out correctly in your parcel to prevent any issues. If you did not receive a returns form in your order, please do email info@thewigdepartment.com and we can send you a digital copy.

Please be aware that refunds involving currency transactions will attract a minimum surcharge of 2.5%.

If returning your order outside of the UK, please mark your parcel with the following:

 

We reserve the right to impose a restocking fee where our returns policy is not met.

 

Purchasing

We operate a secure credit card and Paypal system to handle online orders. Contact us either by e-mail on info@thewigdepartment.com or phone 07989 306 556 or 01273 478 452.

 

Prices / VAT

Please note that prices do not include VAT. This will be added in the checkout stage.

We are obliged to charge VAT on Carriage because it is classed as a service (Post and Packing) and therefore attracts tax according to HMRC regulations.

As of 1st January 2021, the UK is no longer part of the EU. From this date, customers from outside of the UK will not be charged UK VAT at the point of purchase, but may be liable for duty and/ or VAT charges once the goods have reached your country. This will be according to the rules in your country. These additional charges are to be borne by you. We have no control over these charges and we can not predict when they may occur or how much they will be. This is because customs policies vary widely from country to country; you should contact your local customs office for further details. 

 

Postage and packing (shipping)

All orders are delivered by the Royal Mail or courier depending on the weight of your goods and your chosen option at checkout. This cost will be added after the checkout button. Please contact us for details of worldwide delivery charges.

As of 1st January 2021, the UK is no longer part of the EU. From this date, customers from outside of the UK will not be charged UK VAT at the point of purchase, but may be liable for duty and/ or VAT charges once the goods have been shipped. This will be according to the rules in your country. These additional charges are to be borne by you. We have no control over these charges and we can not predict when they may occur or how much they will be. This is because customs policies vary widely from country to country; you should contact your local customs office for further details.

For certain orders, the carriage added on the website is insufficient. Should this happen we will contact you about the additional cost. We will not send out orders without the full amount being paid.

We are obliged to charge VAT on Carriage because it is classed as a service (Post and Packing) and therefore attracts tax according to HMRC regulations.

** Claims for undelivered/lost orders can only be made up to 100 Days from the date of purchase.

Delivery Times

Most items will be in stock and will be dispatched the same day where possible. 

Please order Next Day service for goods that are required quickly. These are generally delivered next working day within the UK. 

 

Complaints

If you have any complaints or queries please contact us by e-mail us at info@thewigdepartment.com. We guarantee to answer all queries within 2 working days, although the majority will be answered instantly. We also value and welcome all criticisms or suggestions from our customers. Please note all returned goods must be in a re-saleable condition with the original packaging.

 

Security

We will not make your personal details available to anybody else. Credit card information supplied by you is entered directly to Shopify Payments secure server. We neither handle nor store credit card information.

 

Export

We ship to most countries worldwide with some exceptions which include Russia and Mexico.

For Russian shipments some of our customers have used the following company:

Alfaparcel 11 Gold Leaf Industrial Park, Sandall Road, Wisbech, Cambridgeshire, PE13 2GA, United Kingdom

01945 585918 - sales@alfaparcel.co.uk - http://alfaparcel.co.uk

We cannot make any personal recommendation for this company so this information is for advice only.