The Wig Department Ltd (we / our) respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice only applies to personal information that we collect through our website at http://www.thewigdepartment.com/. If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice. This policy was last updated on 16th April 2021.
What personal information do we collect and why?
The personal information that we may collect about you broadly falls into the following categories: Information that you provide voluntarily Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
Information that we collect automatically
When you visit our Website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked. Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors. Some of this information may be collected using cookies and similar tracking technology, as explained further on in this privacy notice.
Who do we share your personal information with?
We may disclose your personal information to the following categories of recipients: To partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information.
Legal basis for processing personal information (EEA visitors only)
If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please click here to contact us.
How do we keep your personal information secure?
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Some of the specific measures we use include: regularly assessing all our systems security measures and protocols to ensure data is kept as securely as possible; using SSL to encrypt all data while in transit and encrypting data at rest as much as possible; using 2 factor authorisation as well as IP blocking to restrict access; monitor and regular scan all systems to identify any possible breach as quickly as possible.
International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country. Specifically, our Website servers are located in England, however our group companies and third party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries. We have taken all the appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Notice and while data can be transferred and processed in other countries we only use systems and processes that match our strict criteria for the protection of data. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law. Our Standard Contractual Clauses can be provided on request.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Data Protection Rights
You have the following data protection rights:
If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by clicking here to contact us. In addition, if you are a resident of the European Union, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by clicking here to contact us: firstname.lastname@example.org.
Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
What Information We Collect
We may collect the following information:
- Personal contact information - including email address.
- The internet protocol (IP) address used to connect your computer to the internet. Browser type and version.
- Operating system and platform you use to connect to the internet.
- Demographic information such as postcode, preferences and interests.
- Areas of our online services that you viewed or searched for.
- Uniform Resource Locators (URL’s) from or through which you entered or exited our online services and the date and time of such activity.
- Other information relevant to customer surveys and/or offers.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links To Other Websites
The Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking here to contact us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Like many other websites, the Website uses "cookies". A cookie is a small text file that websites automatically save to the cookie file of the browser on your computer when you enter a website. A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you want to find out more about cookies go to www.youronlinechoices.eu. If you have any further queries about cookies please click here to contact us.
List of cookies we collect
The list below lists the cookies we collect and what information they store.
CART - The association with your shopping cart.
CATEGORY_INFO - Stores the category info on the page, that allows to display pages more quickly.
COMPARE - The items that you have in the Compare Products list.
CURRENCY - Your preferred currency
CUSTOMER - An encrypted version of your customer id with the store.
CUSTOMER_AUTH - An indicator if you are currently logged into the store.
CUSTOMER_INFO - An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS - Stores the Customer Segment ID
EXTERNAL_NO_CACHE - A flag, which indicates whether caching is disabled or not.
FRONTEND - You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY - The last category you visited.
LAST_PRODUCT - The most recent product you have viewed.
NEWMESSAGE - Indicates whether a new message has been received.
NO_CACHE - Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART - A link to information about your cart and viewing history if you have asked the site.
POLL - The ID of any polls you have recently voted in.
POLLN - Information on what polls you have voted on.
RECENTLYCOMPARED - The items that you have recently compared.
STF - Information on products you have emailed to friends.
STORE - The store view or language you have selected.
VIEWED_PRODUCT_IDS - The products that you have recently viewed.
WISHLIST - An encrypted list of products added to your Wishlist.
WISHLIST_CNT - The number of items in your Wishlist.
Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
How to contact us
If you have any questions or concerns about our use of your personal information, please email us at the following email address: email@example.com